ITILFND V4 Certification Training in Hyderabad
100% Pass for ITIL v4 (Information Technology Infrastructure Library version 4)Certification Exam in First Attempt only.
Next Batch: 1st Sep 2025 - 7:30AM IST
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Key Highlights of ITIL v4 foundation course
- Comprehensive Syllabus
- Real-world Experience
- Guaranteed Success
- Lifetime access to recorded lectures and materials
- High-quality Lectures
- Learn at Your Convenience
- 100 % Job Assistance
- What is ITIL, and why does it matter in today’s IT environment
Evolution from ITIL v3 to ITIL v4 - Understanding the IT Service Management (ITSM) lifecycle
- Relevance of ITIL in Hyderabad’s IT services sector
- Service, utility, and warranty
- Stakeholders in service management
- Value creation through services
- Managing risks, outcomes, and costs
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Hyderabad-specific case studies of IT service models
- Overview of the SVS framework
- Components of SVS and how they interconnect
- Understanding governance, guiding principles, and continual improvement
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- The main activities in the ITIL value chain are: Planning, Enhancing, Engaging, Designing and Transitioning, Acquiring/Building, and Delivering and Supporting services.
- How do these activities create value?
- Real-world use cases from Hyderabad-based IT operations
- Change Enablement (formerly Change Management)
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Knowledge Management
- Information Security Management
- Monitoring and Event Management
- Relationship Management
- Service Configuration Management
- Supplier Management
- Release Management
- Deployment Management
- Each practice includes objectives, key metrics, and tools commonly used in Hyderabad-based IT companies.
- Continual improvement model and practices
- Techniques to drive efficiency and reduce service gaps
- Using ITIL improvement strategies in local Hyderabad IT firms
- Exam structure and scoring pattern
- Mock tests, sample questions, and exam tips
- Hyderabad-specific training guidance and exam center information (PeopleCert authorized)
What Is ITIL v4 Foundation Course Certification
- It’s perfect for anyone new to IT service management or planning to grow in IT-related roles.
- Widely accepted across the globe as the leading framework for effective IT service management.
- Introduces you to the ITIL Service Value System (SVS), which helps organizations create value through effective service delivery.
- Explains the six key value chain activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support.
- Teaches practical guiding principles such as “Focus on Value,” “Collaborate,” and “Keep it Simple.”
- Gives an overview of 34 ITIL practices, including Incident Management, Change Control, and Service Desk operations.
- Lays the foundation for higher-level ITIL certifications like ITIL Managing Professional (MP) or Strategic Leader (SL).
- Boosts your career prospects in IT Service Management, particularly in fast-growing tech cities like Hyderabad.
- Suitable for IT professionals, service desk teams, business analysts, project managers, and more.
- The certification exam includes 40 multiple-choice questions, with a passing score of 65% (26 correct answers).
Axelos ITIL Certification Course Importance
- Recognized globally as the gold standard in IT service management (ITSM).
- Developed by AXELOS, a trusted name in global best practices for IT, governance, and project management.
- Helps professionals understand how to align IT services with business goals efficiently.
- Offers a clear framework for managing IT services, reducing downtime, and increasing customer satisfaction.
- Supports career advancement by validating your ITSM knowledge and skills with a globally respected credential.
- Makes you eligible for in-demand roles in IT operations, service delivery, and support—especially in major IT hubs like Hyderabad.
- Forms the foundation for higher-level ITIL certifications, such as ITIL Managing Professional (MP) and Strategic Leader (SL).
- Enhances your ability to contribute to digital transformation initiatives within organizations.
- Helps businesses adopt a more agile, flexible, and customer-centric approach to IT services.
- Trusted by top global companies and government organizations as a benchmark for IT excellence.
ITIL v4 foundation Certification Benefits
- Adds a powerful credential to your resume that’s valued by top employers worldwide.
- Helps you understand how IT services are planned, delivered, and improved across all types of businesses.
- Opens up job opportunities in fast-growing cities like Hyderabad where ITSM roles are in high demand.
- Certified professionals often earn more than their non-certified peers in similar roles.
- Helps you move from technical roles to service management, team leadership, or strategic positions.
- Beginner-friendly yet valuable for working professionals looking to upgrade their skills.
- Prepares you for advanced ITIL certifications like Managing Professional (MP) or Strategic Leader (SL).
- Teaches you how to improve service delivery, reduce downtime, and align IT with business goals.
- Trusted by top companies like Infosys, TCS, Wipro, and even public sector organizations.
- Boosts your confidence with industry-recognized knowledge that you can apply in real work environments.
Practical Training
Advanced Syllabus
Best Stimulations
Axelos ITIL Certification Levels
The Information Technology Infrastructure Library, also known as ITIL, is the leading framework for managing IT services across the globe. ITIL establishes a service lifecycle model that specifies the specific procedures and actions in the development, design delivery, and maintenance of IT services.
ITIL provides four different levels of certification:
ITIL Foundation
ITIL 4 Foundation certification is intended to be an introduction for ITIL 4 and allows applicants to explore IT Service Management from beginning to end.
ITIL Managing professional
The Managing Professional stream gives practical and technical information about IT enabled workflows and services.
ITIL Strategic leader
An ITIL Strategic Leader (SL) You Know how ITIL can help your company to complete the Digital Transformation Journey and become a digital company.
ITIL Master
The ITIL4 Master certification is the most prestigious ITIL certificate. This means that you've mastered not only the theoretical aspects of ITIL techniques, and methods, but you can also apply the Best Practices
Why Choose us for Axelos ITIL Certification Course
Hands on Practice
Hands-on lab exercises with detailed answers.
Best Support
Support provided by our friendly support team
Real-life Case Studies
Realistic and relevant case studies that you can relate to your own projects.
Highly Qualified
Expert team of highly qualified faculty members.
Guidance from Experienced Instructors
Guidance throughout the entire course from highly experienced instructors who are there to help you at every step of the way.
Modes of Training
Online Training
- Basic to advance level
- Daily recorded videos
- Capstone Project
- Internship Provided
- 100% Placement assistance
- Whatsapp Group Access
Offline Training
- Lifetime Video Access
- Basic to advance level
- Internship till you get placed
- One-One Mentorship
- Real time Industry Projects
- Interview Guidance
Corporate Training
- Basic to advance level
- Flexible Batch Timings
- Live project included
- Daily recorded videos
- Doubt Clearing Sessions
- Whatsapp Group Access
Axelos ITIL Certification Course Career Growth
- First off, ITIL is recognized all over the world. That means your certification won’t just look good on your resume—it’ll stand out to top IT companies.
- You’ll become eligible for roles like IT Service Manager, Change Manager, Service Desk Lead, and more.
- Want to move into leadership? This course gives you the skills and confidence to take on bigger responsibilities in IT service teams.
- If you’re based in Hyderabad or looking to build your career here, you’re in the right place.. Hyderabad is a major IT hub, and certified ITIL professionals are in high demand.
- In most cases, certified professionals enjoy higher salaries compared to those without formal credentials.
- You’ll also be laying the groundwork for advanced ITIL levels like Managing Professional (MP) or Strategic Leader (SL).
- The best part? You’ll learn how to add real value to your organization by improving IT service delivery and customer satisfaction.
- Whether you want to level up in your current role or explore new career paths, this certification gives you the competitive edge you need.
- Plus, when you train with a trusted platform like Certification Mantra, you’re not just learning theory—you’re getting hands-on guidance, expert insights, and practical tools to help you succeed.
Axelos ITIL Certification Course Objectives
- Understand the core concepts and principles of ITIL and how they apply to real-world IT service management.
- Learn how to align IT services with business needs to deliver more value.
- Get familiar with the ITIL Service Value System (SVS) and how it helps organizations create, deliver, and sustain value.
- Explore the four dimensions of service management – people, processes, partners, and technology.
- Grasp the importance of the ITIL guiding principles like “Focus on Value” and “Collaborate and Promote Visibility.”
- Discover how the Service Value Chain supports every stage of the service lifecycle — from planning to delivery.
- Gain insights into key ITIL practices such as Incident Management, Change Enablement, and Service Desk operations.
- Learn how to drive continual improvement within IT processes for better performance.
- Build the confidence to clear the ITIL v4 Foundation exam and take your first step toward advanced ITIL certifications.
- Get equipped with a globally recognized skill set that opens up career opportunities in ITSM, especially in IT-driven cities like Hyderabad.
- There are no formal prerequisites to take the ITIL v4 Foundation course or exam.
- It’s ideal for freshers, IT professionals, support staff, project managers, business analysts, or anyone interested in IT service management.
- A basic understanding of IT concepts or services can be helpful, but it’s not mandatory.
- Good communication and analytical skills are a plus, especially if you’re planning to grow into leadership roles.
- Since the course is beginner-friendly, anyone from Hyderabad or elsewhere can join without needing prior certifications or experience.
Who Can attend ITIL v4 Certification
- Freshers or recent graduates looking to kickstart a career in IT or service management
- IT professionals aiming to enhance their understanding of service delivery and ITIL best practices
- Project managers are looking to align their projects with both business objectives and IT strategies.
- Service desk executives and support staff seeking structured approaches to manage IT services
- Business analysts and consultants involved in IT transformation or process improvement
- Team leads, supervisors, and managers looking to standardize IT operations and boost service performance
- Professionals planning to switch into ITIL-based roles or prepare for advanced certifications
- Anyone working in or aspiring to join Hyderabad’s IT sector, where ITIL skills are in high demand
ITIL v4 foundation Exam Format
The format of the exam will aid you in determining a plan to study and take this test in the most efficient method.
The first thing to note is that the maximum allowable duration for ITIL Foundation Exam is 60 minutes.
Second, the test is comprised of 40 total questions.
Further, the exam is based on multiple-choice/multiple-select questions. So, you’ll have several options for each question, and you can use the elimination technique to determine the right option(s).
Additionally, there aren’t negative points for incorrect answers. Therefore, you can test your guessing skills any time you feel it is needed.
The exam fee for ITIL Foundation Exams is USD 324. You’ll need to pay the tax per the laws of your state.
ITIL v4 Foundation Exam Retake Policy
Within a month after the exam failing, students who would like to take an ITIL test must provide a written transcript of their exam results to request an exam voucher to retake.
- These vouchers last for one year, beginning when they were issued.
- Retake vouchers are only valid for online exams.
What Our Students Have to Say
Frequently Asked Questions
It’s the entry-level certification that introduces you to the world of IT service management based on the ITIL framework.
Nope! It’s designed for beginners as well as professionals looking to strengthen their ITSM knowledge.
With the right training—like the kind you get at Certification Mantra—you can be ready in just a few weeks.
Yes, it’s recognized globally and respected by top IT companies around the world.
You’ll get 40 multiple-choice questions.
You’ll need to score at least 65%, which means answering 26 questions correctly.
Yes! It can be taken online through PeopleCert, which is the official exam provider.
No, it’s a closed-book exam, so preparation is key.
You’ll get a total of 60 minutes to finish the exam.
It covers key ITSM concepts, the Service Value System (SVS), guiding principles, and more.
It’s very doable with the right support—our students at Certification Mantra find it manageable and well-structured.
Pricing may vary slightly, but it’s generally around ₹20,000. Certification Mantra often offers bundled packages with training and exam fees.
You can explore roles like IT Service Manager, Service Desk Lead, or Incident Manager.
Absolutely! Working full-time? Certification Mantra provides flexible weekend and evening batches to fit your schedule.
Yes! It’s a great way to enter the IT field with a solid understanding of service management.
ITIL v4 includes modern concepts like Agile, DevOps, and value co-creation, which weren’t emphasized in v3.
Yes, you’ll get an official digital certificate from AXELOS via PeopleCert.
You can register through PeopleCert or simply join Certification Mantra, and we’ll take care of everything for you.
Certification Mantra offers recorded sessions, guides, mock tests, and real-time scenarios to help you master the content.
The certificate itself doesn’t expire, but staying updated with new versions is always recommended.
Yes, but you’ll need to pay the exam fee again. This is why preparation from a trusted training provider is so important.
While not mandatory, training from institutes like Certification Mantra greatly improves your chances of passing on the first try.
Definitely! It’s great for business analysts, project managers, and anyone involved in service delivery.
Yes, you can go on to earn certifications like ITIL Managing Professional (MP) and Strategic Leader (SL).
It’s a key concept in ITIL v4 that shows how different elements work together to create value for users and businesses.
Typically, you’ll receive your results within 1 to 2 business days—sometimes even faster.
You can, but expert-led guidance from Certification Mantra can make learning much faster and easier.
Yes, understanding ITSM is valuable in any IT field, including cloud, DevOps, and cybersecurity.
Absolutely. Hyderabad is a growing IT hub, and many local companies prefer ITIL-certified candidates.
Because we offer expert trainers, real-world case studies, flexible timing, and complete support from enrollment to certification—making your learning journey smooth and stress-free.
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