Frequently Asked Questions
- The Customer Service Performance Professional certification validates your ability to deliver excellent customer service and manage performance effectively.
- certification is offered through recognized institutions and global service training providers like Certificate Mantra.
- The exam duration typically ranges from 90 to 120 minutes, depending on the level.
- There are three levels — Fundamental, Intermediate, and Advanced, each designed for different experience ranges.
- You need to score around 65% or higher to pass the CSPP certification.
- The exam can be taken both online and at authorized testing centers.
- The exam includes multiple-choice and scenario-based questions focusing on real-world service challenges.
- The cost ranges between INR 8,000 and INR 18,000 depending on your region and training provider.
- Yes, you can retake the exam after a short waiting period by paying a small re-exam fee.
- A basic understanding of customer service and communication skills is recommended
- Customer service agents, supervisors, managers, and professionals from service-driven industries.
- Modules include communication, CRM, service quality, performance metrics, leadership, and ethics.
- Most learners complete the training within 2 to 4 months, depending on their pace.
- Yes, Certificate Mantra provides expert-led CSPP certification training with practical examples.
- Yes, CSPP is recognized across industries and countries, boosting your professional credibility.
- You’ll master communication, CRM handling, leadership, and service quality improvement
- You can register online through the official CSPP certification or Certificate Mantra website.
- Official modules, mock tests, case studies, and online video lessons are available.
- You can cancel within 7–10 days before the exam date to receive a partial refund.
- Typically, 60–80 multiple-choice questions are included in the test.
- Yes, the Fundamental level is perfect for beginners entering the customer service field.
- It enhances career opportunities and validates your customer service expertise
- Absolutely! The flexible schedule makes it ideal for working professionals.
- No, the certification remains valid, but updating skills is encouraged over time.
- Yes, candidates receive a verified digital certificate upon successful completion.
- With proper training and preparation, the exam is moderate and highly achievable.
- You can become a Customer Experience Manager, Service Analyst, or Support Team Lead.
- Yes, Certificate Mantra offers placement guidance and interview preparation.
- It’s valuable in BPOs, IT, retail, hospitality, banking, and customer-facing sectors.
- Because Certificate Mantra ensures quality training, expert mentors, and real-world learning experiences.
