Frequently Asked Questions
It is an entry-level certification focused on AI-driven IT operations.
It validates basic AIOps knowledge in ServiceNow.
Ideal for beginners in ITOM and AIOps.
Yes, it is designed for foundational learners.
No advanced coding knowledge is required.
Basic IT operations awareness is enough.
The exam is concept-based.
Training programs include practical examples.
Hands-on exposure improves understanding.
The exam duration is short compared to full certifications.
It focuses on quick concept evaluation.
Exact timing is defined by ServiceNow.
Questions are mostly scenario based.
They test understanding of AIOps concepts.
Multiple-choice questions are common.
No, prior experience is not mandatory.
Basic platform familiarity is helpful.
Training fills the knowledge gap.
Yes, fresh graduates can take the exam.
It helps them enter ServiceNow careers.
Foundational IT knowledge is enough.
Yes, it supports ITOM career paths.
It strengthens monitoring and operations knowledge.
AIOps skills are highly valued.
The exam is conducted online.
It is remotely proctored.
Stable internet is required.
Results are usually available immediately.
You can view pass or fail status instantly.
Official confirmation follows later.
Yes, it is recognized globally.
Issued directly by ServiceNow.
Accepted by enterprises worldwide.
Training improves success chances.
Certification depends on exam performance.
Practice is key to passing.
The difficulty level is beginner to moderate.
Concept clarity matters more than memorization.
Training simplifies learning.
Yes, retakes are allowed.
Each retake requires a new exam fee.
Waiting periods may apply.
No negative marking is usually applied.
Only correct answers are counted.
Check official guidelines to confirm.
ServiceNow certifications may have validity periods.
Renewal policies depend on ServiceNow.
Stay updated with official announcements.
Yes, it builds strong AIOps fundamentals.
It adds value to ServiceNow profiles.
Great for early-career professionals.
AIOps analyst roles are suitable.
ITOM support roles are a good fit.
It supports junior ServiceNow positions.
Yes, certified professionals gain credibility.
AIOps skills are in demand.
It supports long-term growth.
No coding knowledge is required.
Conceptual understanding is more important.
AI workflows are explained simply.
Follow the official learning path.
Revise key AIOps concepts.
Practice scenario-based questions.
Yes, mock tests improve confidence.
They help understand question patterns.
Time management becomes easier.
Yes, it suits working professionals.
Flexible learning options are available.
Online exams make it convenient.
No, classroom training is not mandatory.
Online training is sufficient.
Instructor guidance adds value.
Yes, Certificate Mantra offers exam-oriented guidance.
Support includes mock tests and explanations.
Learning is aligned with exam objectives.
Training duration is short and focused.
It can be completed in days.
Depends on learning pace.
Yes, AIOps is highly relevant.
Enterprises adopt AI-driven operations.
Demand continues to grow.
Yes, it builds a strong base.
It supports ITOM and advanced certifications.
A good starting point.
Yes, Hyderabad is a major IT hub.
Many ServiceNow job opportunities exist.
Training demand is high.
It offers strong career opportunities.
Local training support adds advantage.
Ideal for entering AI-driven IT operations.
